Frequently Asked Questions
Shopping Q&A at a glance – Frequently Asked Questions (FAQ) in our store
Production and delivery category
A： Customized products need to be completed within 15 working days (postponed for holidays), and logistics will be arranged immediately after completion. The goods in stock will be shipped within 48 hours after payment.
A： After placing an order for customized products, we will send you the design draft/size chart for confirmation via email or internal message. Please be sure to carefully review it. If the problem is not reported in a timely manner, it may affect the after-sales rights and interests.
A： Support paid expedited services! The production cycle can be shortened to 5-10 working days, and the specific cost depends on the complexity of the product. Please contact customer service for consultation.
A： The default logistics channel is expected to deliver within 7-15 working days (international transportation may be delayed). In case of logistics peak periods or force majeure events such as weather and customs, delays may occur.
A： Please check the logistics tracking number on the carrier’s official website first. If it is not updated within the expected time limit, please contact customer service for assistance in following up.
Other issues
A： Support upgrading to express delivery channels such as DHL and FedEx, with logistics time reduced to 5-7 days and additional price difference required. Please contact customer service immediately after placing an order for assistance.
A： If the product is returned due to personal reasons such as quality issues, incorrect size, wrong delivery, etc. (such as dislike, color difference, etc.), the return shipping fee shall be borne by the buyer.
A： Customized products are exclusively produced and do not support returns or exchanges unless there are quality issues. Please confirm the design draft and size information before placing an order.
A： Within 48 hours after signing for the goods, please provide photos of any defects in the goods. After verification, we will replace or refund the goods for you free of charge (the shipping cost caused by quality issues will be borne by us).
A： It may be signed for at the pickup point/courier cabinet. It is recommended to contact the local logistics outlet first. If confirmed lost, please provide logistics proof and we will assist in claiming or reissuing.