Dear Customer,

Thank you for your support and trust in our store! To protect the rights and interests of both parties and reduce unnecessary disputes, we have established clear return policies. Please read the following content carefully before shopping to ensure smooth handling of after-sales issues.

I. Return Conditions and Responsibility Division
1. Before Shipping: Size and Style Confirmation Required
– For custom-made products, we will send design drafts or size charts via email or in-store messages for your confirmation. Please check them carefully.
– If the product has issues due to untimely confirmation or incorrect information provided (such as size mismatch or style mismatch), we will not accept free returns or exchanges.
2. After Shipping: Non-quality-related Returns Require Buyer to Bear Shipping Costs
– If the product has no quality defects, is not the wrong item, or has the correct size, and you apply for a return due to personal reasons (such as not liking it or color difference), the buyer must bear the return shipping costs.
– Before returning, please contact customer service and provide real photos of the product and a description of the problem. After approval, return the item.

II. Unacceptable Return Situations
The following situations will not be accepted for return applications:
– Returns due to long shipping times when the delivery time was previously informed (e.g., 15 working days for custom-made products).
– Custom-made products without quality issues and made according to the confirmed size/design or already in production.
– Products damaged or stained due to improper use or storage by the buyer.

III. Return Process and Timeframe
1. Application Method: Submit a return application through the store backend or contact customer service directly to explain the reason.
2. Review Timeframe: We will provide feedback within 1-3 working days after receiving the application.
3. Return Shipping: After approval, please return the product within 7 days (late returns will be considered as abandoned) and ensure the packaging is intact and labels are complete.
4. Refund Processing: After receiving the returned product and verifying it is in good condition, the refund will be processed within 3 working days (excluding shipping costs).

IV. Special Reminders
Specialty of Custom-Made Products:
– Each custom-made product is made exclusively for you. Once you place an order, it is considered that you have approved the design details. Non-quality issues do not support returns or exchanges.
– If there are any mistakes on our part (such as wrong items or incorrect materials), we will cover the shipping costs and offer free re-production or a refund!

Logistics Timeframe Notice:
– International and domestic logistics are affected by multiple factors. Please understand the estimated delivery time of the product before placing an order (see the product page or contact customer service). Returns due to timing issues will not be accepted.

Your satisfaction is our pursuit, but fair transactions require the joint efforts of both parties!
If you have any questions, please contact us at any time through [Online Customer Service] or email [zxx1278179213@gmail.com], and we will be happy to assist you.